Posts Tagged ‘cc 2017’

The end of January saw some necessary hardware upgrades of which one, the new 2016 Mac Book Pro, was an absolute pain in the proverbial for a couple of weeks.

So when you spend some serious money on hardware to assist your business you would at least expect it to work properly. Now we already have Macs and they have proven their worth in the photography side of things, especially with batch editing massive amounts of RAW files after events. Some of you may know what I mean here with the word ‘massive’ though if you are new to the blog then a typical event will garner some 5000 images on average with up to 14,000 images on national final and similar event size dates.

We have tried Windows based PC’s and to be honest they just don’t stack up against the Macs. Speed difference is blatantly obvious to the naked eye let alone when tests are run for comparison. Indeed after purchasing a so called Dell powerhouse of a laptop, which was allegedly a competitor for the Macs, it soon became obvious that this was a complete waste of money, business wise. We ran several tests, side by side, and the Dell just lagged behind in every test we did. Now we are no PC testers but loading or processing batches of identical images through photoshop, side by side, showed the windows based machine was a true snail of a editing machine. That’s the Mac v PC explained for us.

So the new MBP was unboxed, loaded up with operating essentials and prepared to be thrown in at the deep end. The deep end was the British Schools Gymnastics Association Trampoline Finals in Newcastle. This is a huge event for us and indeed the third year we have covered the finals. The rewards can be somewhat hit and miss, depending on the amount of parents who actually attend the event. More parents mean more sales and you have no idea on those numbers until the day arrives and competition begins.

Parents aside our first major issue began after setting up. Fully bench tested at home the Mac was fine and did as it should with everything required. With all the photoshop actions transferred over and new save locations adjusted this should have been as any event set up yet something was seriously amiss …….. the Mac wouldn’t link to our external display. We swapped displays between Macs and the 2012 Mac worked on both yet the 2016 Mac just wouldn’t see the external display. It had worked in testing. at home, so what was the issue here? This was new kit so straight to Google we went and what we found was not good reading. Plenty of 2016 MBP owners complaining that their machines were either intermittently seeing external displays or not seeing the displays at all. Now ours had seen the external display at home so why not here.

To cut a long story short we ended up completing a whole national series event with only one display operating which was a major hindrance. Tweets were flying between ourselves and Apple trying to resolve the issue with things moving onto phone calls in attempts to reset the software responsible for the Mac to see the external display. Nothing worked and trying to do this between potential customers was just ridiculous and embarrassing. Apple Care, to be honest, did the best they could when Apple as a company had clearly sent out machines with known issues. I had read of people having this issue from the machines being new some six months previously, so my blood was boiling before things had even started. You would expect that this would have been quickly rectified by such a manufacturer yet it would appear not. We know this whole debacle cost us money as the whole editing to print process that includes the input of customers took an eternity. Ordinarily the customer is looking at the large external display as we operate the laptop. Discussions on editing are done in real time and the whole thing runs smoothly. Take away the external display and the whole system falls down. Turning a laptop to face a customer up to 20 times during editing takes time you don’t have with a large queue. Some waited patiently whilst others simply walked away at the time it was taking.

Not a great start with the new MBP.

Ouch 1

Issue number two was not too far behind. Photoshop was just crashing constantly and when this happens several times whilst trying to serve one customer, all parties can become quite rightly frustrated. Apple Care were bemused by this one and indeed it carried on for several days until it appeared to simply rectify itself.

I was initially informed it was a glitch, not to worry and just use the machine as normal. When I informed Apple that Photoshop was crashing because of the apparent lack of memory, I was then informed that this was a known issue and on the “to do” list at Apple and then told sorry but you’ll just have to wait for the update. Non of this helped us on the day and of course being a small business we can’t go knocking for redress at Apple. What this will do however, is ensure that I know all potential issues that could and would affect us will be shown to be non existing or resolved before I purchase a brand new updated model again. Whilst manufacturers love to see people queuing for the latest model on release day, I will not be amongst them with Apple products.

A screen shot of the memory allocation issue.

Yes 1.22TB of memory taken on a 500GB drive ……. go figure 😡

Ouch

 

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